What details do you collect?

What contact details do you collect?

Recently, I have seen a number of business mums posting on Facebook asking for people to contact them regarding their orders. To me, it looks like they haven’t collected any contact details from their customers.

Regardless of how you sell, you should collect some basic details from your customers, especially if you sell online.

Obviously at a busy market, you may not be able to collect all the details of your customers, however if they are taking the products right away, you may not need any contact details for follow up.

With online orders, here are details you should consider collecting:

  • Customer Name – this may seem obvious, however some online retailers don’t! Instead they send the package using their customers user name.
  • Postal Address – again, this may seem obvious, however, I have seen a number of call outs asking for people to send through their postal addresses.
  • Email Address and Phone Number – these are useful if there are any problems or delays with the order, or in the case where the package is returned to you for some reason, it pays to have these additional contact details for your customers, so you can follow up quickly and your customer can enjoy their package.

Most online shopping carts will collect these details, however more and more people seem to be selling via Facebook only. If this is you, make sure you collect these basic details.

If your customers are worried about spam, reassure them that you will only use these details for their orders and they won’t be added to your newsletter list unless they request it.

Collecting these details will help things run smoother and will help your customers get their packages in a timely manner.

 

Marketing Monday – Competition Prizes – be specific

Marketing MondayCompetitions are a great way to promote your business and grow your database. Offering prizes to other businesses for their competitions is a great way to get the word out there about your business.

One thing I’ve learned from running competitions is to be specific with the prize details. Let people know the colour, size, fragrance or any other details. This can help them decide whether they want the prize or not and may encourage more people to join.

One example I saw recently was a business offering a “hamper of children’s toys”. There were no details of the sex or ages of the toys. As I have 2 boys in primary school, I didn’t enter in case the hamper was full of baby toys or items only suitable for girls.

This business would have been better served to write a list of what was in the hamper. including whether or not they were appropriate for boys or girls and what age the toys were aimed at. Even if the business didn’t want to include a full list, a list of the main items would help people choose what is included.

So, when you are listing a prize for a competition, be specific with the prize details. You may find you get more people entering, and more people entering who really want the prize you are offering.

 

Random.org – an easy way to draw your competition winner

Random number generator

An easy way to grow your email list is with a lucky prize draw. Inviting people to enter their details via a form or writing them down in a table, then choosing a winner is the easiest way to get entries, however drawing them can be hard.

You could write down all the details on pieces of paper, or write numbers on pieces of paper, then draw them out of a hat (children have fun doing this), however if you have hundreds of entries, this is not practical.

A cool tool to use is the random number generator from Random.org. You enter the end number, and it will give you a random number in the range you have specified. All you need to do next is find the entrant with that number and you have a winner.

You may want to do a screen shot and create an image of the result to show people, however this may not be necessary.

Remember, with a random drawing competition, you may have to get a permit. Check with the gaming commission in your state.

 

Note: This is not a sponsored post.

Setting a Challenge

I'm setting you a challenge

I'm setting you a challenge

Over the weekend, I noticed a lot of Facebook pages had been closed down. Some had disappeared, others had been hacked so the admins could no longer access them. I don’t know the reasons behind this, I just saw that a lot of pages had sent out requests for people to join their new pages.

One of the problems with a Facebook page is that people can lose their fans very quickly. Many people don’t have their fans on their newsletter list or any other database other than Facebook.

I know it’s Monday, and I should be posting a Marketing Monday post, but what I saw over the weekend has prompted me to do something a bit different today.

My challenge to you this week is to go through the business pages on Facebook that you are a fan of (or the pages that you like) and sign up to their newsletter lists, or, even better, buy something from them. This is so you are on their database and if anything happens to their page, you will be told about it and be able to join up again.

Many newsletters also have other great information and resources as well as details of any sales they may have. Joining their newsletter lists is also a great way to support the businesses you like on Facebook.

This is a spur of the moment challenge, however I would like to hear about your progress and how many businesses you’ve signed up to. I’m planning to contact some of my alliance partners to see about getting some prizes for this challenge.

So, get subscribing and supporting those businesses you like! (Also, this would be a great time to finish your Christmas shopping with some of these businesses!)

Friday Five – Prize Ideas for Service Businesses

There are many opportunities to promote your business by offering a prize. This could be by having a competition for your own business, or by donating a prize to one of your strategic alliance partners for their competitions.

If you have a business that sells products, it’s a lot easier because you can use something from your product range. If, however, you have a serviced based business, it can be harder. There are only so many free consultations or free time designing you can give away.

This weeks Friday Five will give you some ideas for prizes you can use if you run a service rather than a product based business.

  1. Report – Have you written a report based on your topic of expertise? Depending on how much you sell it for, you could give away one of your reports. If it is an eBook and you are at an event or somewhere you need to send a physical product, print it out and have a copy bound that you can present to the winner.
  2. Buy something – Do you have a book or favourite product that your customers would find useful? Then buy a copy and use that as a prize. If it is something you actively recommend to your clients, you may be able to do a deal with your supplier to purchase the item at a reduced rate.
  3. Gift voucher – Do you have a favourite restaurant or service that you recommend? Purchase a gift voucher to use as a prize. Again, if this is a place you visit regularly or that you actively recommend, you may be able to get a discount on the voucher or the owner may throw in something a little extra with the voucher.
  4. Strategic Alliance Partner – Do you have an awesome strategic alliance partner who may be interested in some publicity? If you are running a competition on your own site, one or more of your alliance partners may be interested in donating a prize for your competition.
  5. Promotional products – You can get your logo printed on just about anything these days. If competitions and having prizes is something you are adding to your marketing strategy, one option for prizes is to get some items created with your logo on them. Depending on your business, it could be anything from mugs to diaries to t-shirts. These can then be used as prizes as well as giveaways to clients.

I hope this gives you some ideas for your service business. There are other ideas out there you could use, these are just a start. Whatever you do will depend on your business and the competition you are running or donating a prize to.

As with any marketing exercise, set yourself a goal and then test and measure your results.

Marketing Monday – Why have a competition?

Marketing MondayRunning a competition is a great way to promote your business as well as businesses of your strategic alliance partners.

The sort of business you run and your desired outcome of the competition will have a huge impact on the sort of competition you run.

So, why should you have a competition?

There are many different reasons, including:

  • Rewarding your current customers
  • Boost sales
  • Grow your email newsletter list
  • Promotion for your business
  • Show off your products (especially if it is a photo competition)
  • Reviews
  • Referrals

These are just a few ideas of why to have a competition. Before deciding to have a competition, work out what you want out of it, so you will be able to see if your competition achieved its purpose.

Please vote for me

Please vote for me

Please vote for me

I know it’s been a while since I’ve posted anything. It’s currently the middle of school holidays & life has been crazy.

Yesterday I found out I am a finalist for The SMART Business Networker’s SMART Business Makeover awards! I’m very excited, especially as it means someone else has nominated me.

Voting is currently open, so I’m asking for votes.

To vote, simply click here, read the post and vote for me in the poll.

Thank you in advance for voting for me.

Cool giveaway for Mums

Amazing giveaway - on NOW!
Amazing giveaway – on NOW!

Your Cheeky Monkey is having a fantastic giveaway on their blog, and all the goodies are for MUM!

Simply head over to their blog, and follow the instructions. All you need to do is go to their site, then add a comment of what you would buy for a baby and why.

Get in quickly as entries close this Friday.

Go to http://yourcheekymonkey.blogspot.com/2010/07/cool-things-for-you-giveaway.html to enter.

Marketing Monday – Drawing Winners

Marketing MondayToday I’m going to share a cool tool that I found – I found this through a number of my Facebook friends and fan pages I’m a member of.

It’s a random number generator and you can find it at www.random.org

If you run a competition based on Facebook fans (this is against the Facebook terms & conditions, but I’m using it as an example), or any other list, this an easy way to do it.

Simply enter in the maximum number, for example, you may have 973 on your list, and it will generate a random number – whoever is at that spot on the list is the winner.

You may want to include a screenshot image of the result when you publish it.

This makes drawing a competition easy, and also shows entrants it is truly a random drawing.

Marketing Monday – Cross Promote

Marketing MondayIn my travels, I came across a fantastic blog post – “7 Cross Promotion Ideas to Boost Traffic and Sales“. There are some great ideas in this post to boost the traffic and sales from your site, more specifically your blog.

One of the suggestions is to join a “Comment Club”. There are many programs that exist, one that I’m a member of is Blog Whammy. This is a great way to increase comments, links and get inspiration for your blog posts. As you are told each week which blog is being “Whammy’d”, you don’t need to remember where you are up to.

Another way to cross promote is with your Facebook Fanpages. You can recommend other fanpages in exchange for them recommending you to their fans. This is easy to do and can help you get more fans, it is then up to you to turn them in to customers.

Running a competition is another great way to cross promote. You can swap prizes, or run a joint competition that runs through both your databases.

There are many ways you can cross promote with businesses that share your target market. If you have done something brilliant, or has brought great results, please add a comment and let us know what you have done.

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